- Deposits And Balance Payments
When you make a booking a deposit of £100 per person or 10% of the total value (whichever greater) is required
(plus insurance premiums if applicable). The exact deposit due will be confirmed to you at the time of booking and will
depend on the services booked. Please note deposits are nonrefundable, unless we are unable to confirm your original
booking request and an alternative is not accepted. For bookings made within 10 weeks of departure immediate full payment
is required. The balance of your holiday must be paid 10 weeks prior to your departure; this date will be shown on your
confirmation invoice. Please note we do not send reminders. If the balance is not paid by this date we
reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges set out in the paragraph
headed ‘Cancellations by you’. Please note that all airfares are subject to increase until full payment is
received and tickets issued, it is therefore to your advantage to finalize payment as soon as you can after booking.
If full payment is accepted at the time of booking, the deposit will be deemed to have been included.
Where travelinbox.co.uk is acting as the agent for the Tour Operator you should refer to the booking conditions contained
in the Tour Operators brochure. A copy of these will be given or sent to you at time of booking.
- Ammendments By You
If, after a confirmation invoice has been issued, you wish to change your holiday arrangements we will do our utmost
to make these changes. Any change to an itinerary prior to receipt of your final payment will be treated as an amendment.
Depending on the amount of work involved, each change will incur an amendment charge which will not exceed £100 per person,
in addition to any further costs or charges that we incur from our suppliers in making the alteration.
If full payment has already been received amendments are treated as cancellations and the cancellation charges detailed
below will apply. Please note that some suppliers, in particular airlines, do not allow a name change and may consider
this as a cancellation and re-booking with a 100% cancellation charge.
- Cancellations By You (Flights)
Should you for any reason have to cancel your booking you must give us a written notice of cancellation signed by the
person who originally made the booking.
Refund of Flight Tickets - Some tickets are non-refundable. Certain types of airline tickets (e.g Apex Tickets) cannot be
changed after a reservation has been made and any alteration request will incur a 100% cancellation charge.
Tickets returned will be submitted to the respective airline, or their agent, for assessment.
As soon as we are reimbursed by the issuing airline or their agent we will forward a refund to you, less loss of deposit,
applicable cancellation and/or administration charges. Please note that airline refunds or part used tickets and the
return half of the airfare are always less than the pro-rata rate and may have no refund value whatsoever.
Refunds usually take 8 - 12 weeks but in certain cases may take longer.
- Cancellations By You (Services Other Than Flights)
Should you for any reason have to cancel your booking you must give us written notice of cancellation signed by the
person who originally made the booking. Cancellation charges are dependent on the supplier’s terms and conditions vary
accordingly. These charges vary according to whether you have booked a package or other travel arrangements.
In the case of a package the following scale of charges apply plus any additional charges passed onto us by airlines and
suppliers (e.g. non refundable airlines) depending on the date of cancellation.
Prior to 71 days: deposit forfeited
70-60 days: 20% of total holiday cost
59-42 days: 30% of total holiday cost
41-28 days: 60% of total holiday cost
27-2 days: 90% of total holiday cost
Less than 48 hours: 100% of the total holiday cost
After departure there will be no refund of any unused component of your holiday. If you are booking other travel
arrangements the cancellation charges will be shown on your invoice immediately below the details of your itinerary.
In addition all bookings for other travel arrangements (e.g. flight only) will be non-refundable within 48 hours of
departure. We must be advised of any decision to cancel in writing and signed by you. The cancellation will take effect
from the day the written confirmation is received.
- Routing And Timings
Unless otherwise stated, the routing on your air ticket cannot be changed, once the balance has been paid.
Please note that the timings of air departures are estimates only. These timings may be affected by operational
difficulties, weather conditions or passenger failure to check in on time. Flight timings are subject to change as a
result of airline procedures and latest available times will appear on your final itinerary. Please note that direct
flights can have a scheduled stop en route. Most airlines reserve the right to alter their schedule, destination airport
and type of aircraft. Such changes will not entitle you to compensation nor to cancel or change your arrangement without
paying normal charges. Please also note carriers have conditions of carriage which will apply to you and which limit or
exclude liability. We do not make any arrangements if there is a delay at the outbound or inbound points of departure.
Most airlines however do make provisions in such cases (dependent on the length of time).
Please Note :- It is advised to all our valuable passengers to reconfirm their departures 78 hours prior
their flights. We strive our level best to keep you informed about your flight changes how ever if there is any change in
the schedule within 72 hours Travel Inbox has no liability to update you regardng this change.
You must reconfirm all onward and return flight reservations with the relevant airline at least 72 hours prior to departure.
This allows the airline to inform you of any unforeseen delays/changes to your itinerary, and provides the airline with contact
details for you.
- Special Requests
If you have any special requests (e.g. diet, room location, room type, twin or double bedded room or a specific facility at a
hotel) we will do our utmost to ensure that these are passed on to the supplier. We will also be happy to request pre allocated
seating where airline policy allows. However you should note that we can not guarantee that suppliers will accept these requests
and that they therefore do not form any part of your contract with us.
- If You Have A Complaint
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) so that they can endeavor
to put things right. If your complaint cannot be resolved then you must contact one of our branches by telephone, email or fax.
If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to
Customer Services at our Head Office address, giving your booking reference and all other relevant information.
This will assist us to quickly to address your concerns and speed up our response to you. If you fail to do this we will have
been deprived of the opportunity to investigate and rectify your complaint and this may affect your rights under this contract.
- Travel Insurance
We strongly recommend that you purchase comprehensive travel insurance when making your reservation. In certain cases
cancellation charges, if incurred involuntarily, may be covered by insurance taken out at this time. Flights Master offers a
comprehensive policy, which covers medical and repatriation expenses, personal baggage and personal effects, loss or theft of
money, personal liability and cancellation or curtailment charges, we will not accept responsibility for any person who fails
to be properly insured for their journey. Once the 14-day cooling of period built into the Insurance Policy has expired, we are
not able to refund the insurance premium. This is a condition of the insurance company.
- Passports, Visas and Health
Passengers must be in possession of a full passport and visas if required. Many countries require that your passport be valid
for at least 6 months after your departure date from that country. Please contact your local doctor who can provide immunization
requirements. Advice can also be obtained from DOH leaflet ‘Advice on Health for Travelers’. We can advise generally on Visa and
Health requirements. It is your responsibility to ensure that you satisfy all applicable requirements in respect of passport,
visa and health matters. We cannot be held liable if you fail to ensure this, and if as a result, we suffer any loss or expense
because of such a failure on your part, you will be obliged to reimburse us. In addition, it is your responsibility to ensure
that you do not behave in any way which causes offence or which risks causing offence or danger to other holidaymakers or which
risks damaging property belonging to others. Hotel managers and pilots do have legal powers to remove unruly holidaymakers from
their hotel and/or aircraft. Should this happen, we cannot be held liable in any way to you and you will be obliged to meet the
cost of purchasing replacement hotel accommodation and/or air tickets.